Report Infrastructure And Access Problems

We are often asked here at MassBike “who do I report infrastructure problems in my community to?” In an effort to make the process of reporting infrastructure issues (like po tholes) easier we have collected the list below. Click on your town to find out who to contact with infrastructure problems. This is not an exhaustive list; if your town is not listed and you know who to contact in your town, or if you find an error, please contact us so we can add your town or update listings.

STATEWIDE

Massachusetts Department of Transportation (MassDOT)
Responsible for highways, bridges, and public transportation
Phone: 617-973-7000
Online contact form

For specific issues on state roads and bridges:
MassDOT Highway Division District Bicycle-Pedestrian Contacts
(Which District Am I In?)

Massachusetts Department of Conservation and Recreation (DCR)
Responsible for parkways, parks, and recreational facilities
Community Relations Group Line: 617-626-4973
Email: mass.parks@state.ma.us, and CC conrad.crawford@state.ma.us

TRANSIT
Report problems with bicycle access, bike parking, bus bike racks

Massachusetts Bay Transportation Authority (MBTA)
Customer Support Services: 617-222-3200
Customer Comment Form

Berkshire Regional Transit Authority (BRTA)
Phone: 413-499-2782, 800-292-BRTA
Email: Gary.Shepard@berkshirerta.com

Brockton Regional Transit Authority (BAT)
Phone: 508-588-1000

Cape Ann Transit Authority (CATA)
Phone: 978-283-7916
E-Mail: KerrJ@canntran.com

Cape Cod Regional Transit Authority (CCRTA)
Phone: 508-385-1430, 800-352-7155
Contact Form

Franklin Regional Transit Authority (FRTA)
Phone: 413-774-2262
Contact Form

Greater Attleboro Taunton Transit Authority (GATRA)
Phone: 800-483-2500
Comment Form

Lowell Regional Transit Authority (LRTA)
Phone: 978-459-0164
Email Contacts

Martha’s Vineyard Transit Authority (VTA)
Phone: 508-693-9440
Contact Form

Merrimack Valley Transit Authority (MVRTA)
Phone: 978-469-6878
Contact Form

MetroWest Regional Transit Authority (MWRTA)
Phone: 888-996-9782
Comment Form

Montachusetts Regional Transit Authority (MART)
Phone: 978-345-7711
Contact Form

Nantucket Regional Transit Authority (NRTA)
Phone: 508-325-9571
Email: nrta@nantucket-ma.gov

Pioneer Valley Regional Transit Authority (PVTA)
Phone: 413-781-7882, 877-779-7882
Contact Form

Southeastern Regional Transit Authority (SRTA)
Phone: 508-997-6767

Worcester Regional Transit Authority (WRTA)
Phone: 508-791-WRTA (9782)
Email: csfeedback@therta.com
Contact Form

CITIES AND TOWNS

Abington Department of Public Works
Phone: 781-982-2115
Kenan Connell, Highway Superintendent, 781-982-2115
James E. Howell, Sewer Department Superintendent, 781-982-2122

Acton Department of Public Works
Bruce Stamski, 978-264-9628

Acushnet Department of Public Works
Phone: 508-998-0230
Fax: 508-998-0203

Adams Department of Public Works
Phone: 413-743-8325
Fax: 413-743-8316

Agawam Department of Public Works
Phone: 413-821-0623
Online contact form

Alford Highway Department
Phone: 413-528-6327

Amesbury Public Works Department
Phone: 978-388-8116
Fax: 978-388-1769

Amherst Department of Public Works
Phone: 413-259-3050
Email: publicworks@amherstma.gov

Andover Department of Public Works
Phone: 978-623-8350
Fax: 978-623-8359

Aqunniah Public Works Department
115 High Point Lane, Vineyard Haven
Phone: 508-696-4220

Arlington Public Works Department
Phone: 781-316-3108
Email: PubWorks@town.arlington.ma.us
Highway department
Phone: 781-316-3301
Email: dwarren@town.arlington.ma.us
For street or traffic lights problems (Republic Electric) 1-800-544-4876 Or 781-643-1212

Ashburnham Department of Public Works
Phone: 978-827-4120
Fax: 978-827-4121
Emergency Phone: 978-827-5714

Ashby Highway Department
Phone: 386-2272

Ashfield Highway Department
Phone: 413-628-4448
Email: townhall@ashfield.org

Ashland Department of Public Works
Phone: 508-881-0120
Fax: 508-881-3255
Email: dpw@ashlandmass.com

Athol Public Works Department
Phone: 978-249-4542
Fax: 978-249-3058

Attleboro Department of Public Works
Phone: 508-222-0006
For after hours, or emergencies: 508-222-0019 or 508-222-1212

Auburn Department of Public Works
Phone: 508-837-7814
Fax: 508-832-2713

Avon Highway Department
Phone: 508-588-0414
After hours phone: 508-586-6677
Fax: 508-559-0209

Ayer Department of Public Works
Phone: 978-772-8240
Fax: 978-772-8244

Barnstable Highway Division
Phone: 508-790-6330
Email: email@town.barnstable.ma.us

Barre Department of Public Works
Phone: 978-355-5013
Fax: 978-355-3425
Email: dpw@townofbarre.com

Becket Highway Department
Phone: 413-623-8988

Bedford Department of Public Works
Phone: 781-275-7605
Fax: 781-275-9010

Belchertown Department of Public Works
Phone: 413-323-0415
Email: swilliams@belchertown.org

Bellingham Department of Public Works
Phone: 508-966-5816
Fax: 508-966-5814
Alternative phone: 508-966-5813

Belmont Public Works Department
Phone: 617-993-2680
Email: BelmontDPW@belmont-ma.gov
Highway department
(617) 993-2690
Lighting department
(617) 993-2800

Berkley Highway Department
Phone: 508-824-8380
Fax: 508-880-9588

Berlin Highway Department
Phone: 978-838-2898

Bernardston Highway Department
Phone: 648-5424

Beverly Department of Public Services
Phone:978-921-6053
Fax: 978-921-8534

Billerica Department of Public Works
Phone: 978-671-1313
To send an email click here

Blackstone Public Works Department
General: 508-883-9331
Water and Sewer: 508-883-3034

Blandford Public Works
No information

Bolton Department of Public Works
Phone: 978-779-6402
Fax: 978-779-0301

City of Boston
Citizens Connect online services
General services request form
Phone hotline: 617-635-4500

Bourne Highway Department
Phone: 508-759-0640
Email: DPW@townofbourne.com

Boxborough Public Works Department
Phone: 978-263-1600
Email: DPW@town.boxborough.ma.us

Boxford Department of Public Works
Phone: 978-352-6555
Fax: 978-352-5558
Email: jdold@town.boxford.ma.us

Boylston Highway Department
Phone: 508-869-2261
Fax: 508-869-6101

Braintree Highway & Grounds Division
Phone: 781-794-8950
Emails: rwgrey@braintreema.gov
Road repair hotline 781-794-8965

Brewster Department of Public Works
Phone: 508-896-3212
Email: dpw@town.brewster.ma.us

Bridgewater Highway Department
Phone: 508-697-0931
Fax: 508-697-0933
Highway Superintendent, Paul Hurley: phurley@bridgewaterma.org
Administrative Clerk, Laurie Mahoney: lmahoney@bridgewaterma.org

Brimfield Highway Department
Phone: 413-245-4103
Fax: 413-245-0932

Brockton Public Works Department
Phone: 508-580-7135
Email: dpw@cobma.us

Brookfield Highway Department
Phone: 508-867-8357

Brookline Public Works Department
Phone: 617-730-2156
Online email form
Highway and Sanitation
Phone: 617-879-4900
Email: Kevin_Johnson@town.brookline.ma.us

Buckland Highway Department
Phone: 413-625-2367

Burlington Department of Public Works
Phone: 781-270-1670
Email, Terri Keene: tkeene@burlmass.org

Cambridge Public Works Department
Phone: 617-349-4800
TDD: 617-349-4805
Emergency hotline: 617-349-4846
Email: theworks@cambridgema.gov
Pothole repair hotline: 617-349-4854
Traffic signal problem hotline: 617-349-4715
Traffic or parking sign hotline: 617-349-4723
TDD for signal or sign problems: 617-349-4621
Stolen Bicycle
Report to Police department bicycle patrol: 617-349-3204 or email

Canton Public Works Department
Phone: 781-821-5023
Fax: 781-821-2871

Carlisle Department of Public Works
Phone: 978-369-6156

Carver Department of Public Works
Phone: 508-866-3425

Charlemont Highway Department
Phone: 413-339-4848
Fax: 413-339-5374

Charlton Highway Department
Phone: 508-248-2212
Fax: 508-248-2376

Chatham Highway Division
Phone: 508-945-5155
Email: jcolby@chatham-ma.gov

Chelmsford Public Works Department
Phone: 978-250-5228
Fax: 978-250-5251

Chelsea Department of Public Works
Phone: 617-466-4200
Email: jfoti@chelseama.gov
Online general comment, report and request form
Street light outage hotline: 1-800-544-4876 or online form

Cheshire Department of Public Works
Department Director Peter LeFebvre: 413-743-3376

Chester Highway Department
Phone: 413-354-2276
Email: rsenecal-chesterhighway@comcast.net
Lighting Department contact: 413-354-7811 or electricwater@townofchester.net

Chesterfield Highway Department
No information

Chicopee Department of Public Works
Phone: 413-594-3557
Email: skulig@chicopeema.gov
Pothole hotline: 413-594-3557
Streetlight hotline: 413-598 – 8311
Online streetlight repair form

Chilmark Highway Department
Phone: 508-645-3073

Clarksburg Highway Department
Phone: 413-663-3451

Clinton Department of Public Works
Phone: 978-365-4110
Fax: 978-365-4106

Cohasset Public Works Department
Phone: 781-383-0273 or 781-383-6709
Fax: 781-383-4125
Email: cohassetdpw@yahoo.com

Colrain Department of Public Works
Phone: 413-624-5500

Concord Department of Public Works
Phone: 978-318-3206
Fax: 978-287-4762
Emergencies: 978-318-3400 (Police Dept)

Conway Highway Department
Phone: 413-369-4235 x6
Email: highway@townofconway.com
Online contact form

Cummington Highway Department
Phone: 413-634-0350
Email: jim@ddgwebmedia.com
Online contact form

Dalton Highway Department
Phone: 413-684-6115
Email: daltonhd@bcn.net

Danvers Public Works Department
Phone: 978-777-0001
Fax: 978-774-8330
Email: Director David B. Lane @ dlane@mail.danvers-ma.org
To report a pothole fill out the online form here

Dartmouth Department of Public Works
Phone: 508-999-0740
Fax: 508-999-0762

Dedham Department of Public Works
Phone: 781-751-9350
Email: jflanagan@dedham-ma.gov
Online streetlight problem form
Online general service request form

Deerfield Highway Department
Phone: 413-665-2036
Online contact form

Dennis Department of Public Works
Phone: 508-760-6220
Email: djohansen@town.dennis.ma.us

Dighton Highway Department
Phone: 508-669-5461

Douglas Highway Department
Phone: 508-476-3378

Dover Highway Department
Phone: 508-785-0058
Fax: 508-785-8115

Dracut Department of Public Works
Phone: 978-957-0411
Fax: 978-957-9313

Dudley Highway Department
Phone: 508-949-8020

Dunstable Highway Department
Phone: 978-649-4514 – ext.227

Duxbury Department of Public Works
Phone:781-934-1100
Fax:781-934-9278

East Bridgewater Department of Public Works
Phone: 508-378-1620

East Brookfield Highway Department
Phone: 508-867-6575
Fax: 508-867-4190

East Londmeadow Department of Public Works
Phone: 413-525-5400
Fax: 413-525-5413

Eastham Public Works Department
Phone: 508-240-5973
Email: nandres@eastham-ma.gov

Easthampton Highway Department
Phone: 413-529-1421
Email: dpwhighway@verizon.net

Easton Department of Public Works
Phone: 508-230-0800

Edgartown Highway Department
Phone: 508-627-4004
Fax: 508-627-3637

Egremont Road Superintendent
Road Superintendent Tim Hosier: 528-2331

Erving Department of Public Works
Phone: 413-423-3500
Fax: 413-423-3603

Essex Department of Public Works
Phone: 978-768-6262
Fax: 978-768-2500

Everett City Services Department
Phone: 617-394-2285
Email: webmaster@ci.everett.ma.us
Online pothole repair form
Online sidewalk repair request form
Online streetlight repair form
Online street sweeping request form
Online traffic sign repair form
Online traffic signal repair form

Fairhaven Department of Public Works
Phone: 508-979-4030
Fax: 508-979-4086

Fall River Streets and Highways Department
Phone: 508-324-2584

Falmouth Highway Division
Phone: 508-457-2543
Email: dpw@falmouthmass.us
Shining sea bikeway maintenance Phone: 508-548-7611
Email: bikeways@falmouthmass.us

Fitchburg Department of Public Works
Phone: 978-345-9610

Florida Department of Public Works
Phone: 413-664-6274

Foxborough Highway Department
Phone: 508-543-1228
Fax: 508-543-1227

Framingham Department of Public Works
Phone: 508-532-5600
Fax: 508-872-5616

Franklin Department of Public Works
Phone: 508-520-4910
Fax: 508-520-4939

Freetown Highway Department
Phone: 508-763-2359
Fax: 508-644-9826

Gardner Highway Department
Phone: 978-632-7661
Fax: 978-630-4029

Georgetown Highway Department
Phone: 978-352-5704
Fax: 978-352-5701

Gill Highway Department
Phone: 413-863-2324
Fax: 413-863-0157

Gloucester Department of Public Works
Phone: 978-281-9785
Fax: 978-281-3896

Goshen Highway Department
Phone: 413-268-7062
Email: highways@eGoshen.com

Gosnold Department of Public Works
Phone: 508-990-7408

Grafton Department of Public works
Phone:508-839-5335 x124
Fax: 508-839-4602

Granby Highway Department
Phone: 413-467-7575

Granville Department of Public Works
Phone: 357-8585, ext.6

Great Barrington Department of Public Works
Phone: 413-528-0867
Fax: 413-528-2290

Greenfield Department of Public Works
Phone: 413-772-1528
Email: sandras@townofgreenfield.org

Groton Department of Public Works
Department Director Tom Delaney: 978-448-1162
Fax: 978-448-1174

Groveland Highway Department
Phone: 978-556-7200 ext 208
Fax: 978-469-5000

Hadley Department of Public Works
Phone: 413-586-2390
Email: publicworks@hadleyma.org

Halifax Highway Department
Phone: 781-293-1760
Fax: 781-293-1762

Hamilton Department of Public Works
Phone: 978-468-5580
Fax: 978-468-5582

Hampden Highway Department
Phone: 413-566-8842
Email: highway@hampden.org

Hancock Department of Public Works
Phone: 413-738-5225

Hanover Department of Public Works
Phone: 781-826-3189
Fax: 781-826-8915

Hanson Highway Department
Phone: 781-293-2822

Hardwick Department of Public Works
Phone: 413-477-6705

Harvard Department of Public Works
Phone: 978-456-4130

Harwich Highway Department
Phone: 508-430-7555
Email: harwichhighway@comcast.net

Hatfield Highway Department
Phone: 413-247-5646

Haverhill Department of Public Works
Phone: 978-374-2360

Hawley Department of Public Works
Phone: 413-339-5509

Heath Highway Department
Phone: 413-337-4462

Hingham Department of Public Works
Phone: 781-741-1430

Hinsdale Department of Public Works
Phone: 413-655-2304

Holbrook Department of Public Works
Phone: 781-767-1800
Fax: 781-767-0705

Holden Department of Public Works
Phone: 508-829-0249
Fax: 508-829-0252

Holland Highway Department
Phone: 413-245-3276
Fax: 413-245-9870

Holliston Highway Department
Phone: 508-429-0615
Fax: 508-429-0624

Holyoke Department of Public Works
Phone: 413-322-5645
Email: fuquaw@ci.holyoke.ma.us
Streetlight hotline 413-536-9355
Streetlight service TTY 413-532-1724
Pothole hotline 322-5680

Hopedale Highway Department
Phone: 508-634-2203 X221

Hopkinton Department of Public Works
Phone (Fruit St. Office): 508- 497-9740
Phone (Wood St. Office): 508-497-9768
Phone (Cemetery Office): 508-497-9742
Fax: 508-544-8242

Hubbardston Highway Department
Phone: 978-928-1408
Fax: 978-928-1409

Hudson Department of Public Works
Phone: 978-562-9333
Fax: 978-568-9612

Hull Department of Public Works
Phone: 781-925-0900
Fax: 781-925-0401

Huntington Highway Department
Phone: 413-667-3504

Ipswich Department of Public Works
Phone: 978-356-6612
Fax: 978-356-6616

Kingston Department of Public Works
Phone: 781-585-0513
Fax: 781-585-0535

Lakeville Highway Department
Phone: 508-947-9521

Lancaster Department of Public Works
Phone: 978-365-2412
Fax: 978-365-4419

Lanesborough Department of Public Works
Phone: 413-443-1921

Lawrence Department of Public Works
Phone: 978-620-3090
Fax: 978-722-9160

Lee Department of Public Works
Phone: 413-243-5520

Leicester Highway Department
Phone: 508-892-7021

Lenox Department of Public Works
Phone: 413-637-5525
Fax: 413-637-5529

Leominster Department of Public Works
Phone: 978-534-7590

Leverett Highway Department
Phone: 413-549-9400
Email: highway@leverett.ma.us

Lexington Department of Public Works
Phone: 781-274-8300
Email: whadley@lexingtonma.gov
Emergency Only: 781-862-1618
Bike patrol: 781-862-1212 or mmclean@lexingtonma.gov
Highway Department
Phone: 781-274-8300
Email: mvalenti@lexingtonma.gov
Street Light repair hotline: 781-274-8388

Leyden Department of Public Works
Phone: 413-774-5520

Lincoln Department of Public Works
Phone: 781-259-8999
Fax: 781-259-3574

Littleton Highway Department
Phone: 978-540-2670

Longmeadow Department of Public Works
Phone: 413-567-3400
Email: publicworks@Longmeadow.org

Lowell Department of Public Works
Phone: 978-970-3301
Fax: 978-970-4071

Ludlow Department of Public Works
Phone: 413-583-5625
Email: DPW@ludlow.ma.us

Lunenberg Department of Public Works
Phone: 978-582-4160
Fax: 978-582-4152

Lynn Department of Public Works
Phone: 781-477-7099 or 781-268-8000
Email: jfink@ci.lynn.ma.us
Pothole repair hotline: 781-477-7099 extension # 7
Online pothole repair form

Lynnfield Department of Public Works
Phone: 781-334-9500
Email: dpw@town.lynnfield.ma.us
Pothole repair hotline: 781-334-9506

Malden Public Works Department
Telephone: 781-397-7160
Email: kanderson@cityofmalden.org
Streetlight repair hotline: 800-322-3223 (NationalGrid, pole # needed)
Broken pedestrian crossing button: 781-397-7184 or khannan@maldenpd.com

Manchester-by-the-Sea Department of Public Works
Phone: 978-526-1242
Fax: 978-526-2007

Mansfield Department of Public Works
Phone: 508-261-7335
Fax: 508-261-7343

Marblehead Highway Department
Phone: 781-631-1750
Fax: 781-631-1946

Marion Department of Public Works
Phone: 508-748-3540
Fax: 508-748-3864

Marlborough Department of Public Works
Phone: 508-624-6910
Fax: 508-624-7699

Marshfield Department of Public Works
Phone: 781-834-5575
Fax: 781-837-7163

Mashpee Department of Public Works
Phone: 508-539-1420
Email: dpw@ci.mashpee.ma.us

Mattapoisett Highway Department
Phone: 508-758-4181
Fax: 508-758-3030
Mattapoisett Bike Path Committee
Phone: 508-992-2007

Maynard Department of Public Works
Phone: 978-897-1317

M.B.T.A.
MBTA Police Emergency hotline: 617-222-1212
Customer Support Representative: 617-222-3200 or 800-392-6100

Medfield Department of Public Works
Phone: 508-906-3002

Medford Department of Public Works
Phone: 781-393-2417
Email: JBuckley@medford.org

Medway Department of Public Services
Phone: 508-533-3275
Fax: 508-533-3287

Melrose Public Works Department
Phone: 781-979-4170
Email: Publicworks@cityofmelrose.org

Mendon Highway Department
Phone: 508-473-0737
Fax: 508-473-6558

Merrimac Department of Public Works
Phone: 978-346-0612
Fax: 978-346-0612

Methuen Department of Public Works
Phone: 978-983-8545
Fax: 978-983-8980

Middleborough Department of Public Works
Phone: 508-946-2480
Fax: 508-946-2484

Middlefield Highway Department
Phone: 413-623-5532

Middleton Department of Public Works
Phone: 978-777-0407
Fax: 978-774-0718

Milford Highway Department
Phone: 508-473-1274
Fax: 508-634-2348

Millbury Department of Public Works
Phone: 508-865-9143
Fax: 508-865-0843

Millis Department of Public Works
Assistant Director of Public Works Phone: 508-376-5424

Millville Highway Department
Highway Surveyor (cell):508-883-0977
Highway Surveyor (home): 508-876-9744
Highway Surveyor (emergency): 508-883-3117

Milton Department of Public Works
Phone: 617-898-4900
Email: jlynch@townofmilton.org
Traffic signal repair hotline: 617-898-4972
Pothole repair email: potholes@townofmilton.org
Streetlight repair hotline: 617-898-4974 or streetlights@townofmilton.org

Monroe Department of Public Works
Phone: 413-424-5272

Monson Highway Department
Phone: 413-267-4135
Fax: 413-267-9857

Montague Department of Public Works
Phone: 413-863-2054
Email: hwysupt@montague-ma.gov

Monterey Department of Public Works
Phone: 413-528-1734
Fax: 413-644-9661

Montgomery Public Works Department
See Westfield

Mount Washington Department of Public Works
Phone: 413-528-2730

Nahant Department of Public Works
Phone: 781-581-0026

Nantucket Department of Public Works
Phone: 508-228-7244
Fax: 508-228-7289

Natick Department of Public Works
Phone: 508-647-6550
Fax: 508-647-6560

Needham Department of Public Works
Phone: 781-455-7534
Fax: 781-449-9023

New Ashford Telephone Numbers
Board of Selectmen Phone: 413-458-2278

New Bedford Department of Public Infrastructure
Phone: 508-979-1550

New Braintree Highway Department
Phone: 508-867-2451

New Marlborough Department of Public Works
Phone: 508-624-6910
Fax: 508-624-7699

New Salem Highway Department
Phone: 978-544-2303

Newbury Department of Public Works
Phone: 978-465-0862 Ext. 121
Fax: 978-465-3064

Newburyport Department of Public Works
Phone: 978-465-4463

Newton Department of Public Works
Phone: 617-796-1000
Email: DPW@NEWTONMA.GOV

Norfolk Department of Public Works
Phone: 508-528-4990
Fax: 508-528-2773

North Adams Department of Public Services
Phone: 413-662-3047

North Andover Department of Public Works
Phone: 978-685-0950
Fax: 978-688-9573

North Attleborough Department of Public Works
Phone: 508-695-9621
Fax: 508-643-0568

North Brookfield Highway Department
Phone: 508-867-0213
Fax: 508-867-0239

North Reading Department of Public Works
Contact: Richard Carnevale
Phone: 978-357-5227

Northampton Department of Public Works
Phone: 413-587-1570
Email:mayor@northamptonma.gov

Northborough Department of Public Works
Phone: 508-393-5030
Fax: 508-393-6996

Northbridge Department of Public Works
Phone: 508-234-3581

Northfield Highway Department
Phone: 413-498-5117

Norton Highway Department
Phone: 508-285-0237
Fax: 508-285-0238

Norwell Highway and Tree Department
Phone: 781-659-8042
Fax: 781-659-0473

Norwood Public Works Department
Phone: 781-762-1413
Fax: 781-762-9378

Oak Bluffs Highway Department
Phone: 508-693-0072
Fax: 508-696-6472

Oakham Highway Department
Phone: 508-882-5556
Fax: 508-882-5556

Orange Highway Department
Phone: 978-544-1111
Fax: 978-544-1141

Orleans Highway Department
Phone: 508-240-3790
Email: highway@town.orleans.ma.us

Otis Highway Department
Phone: 413-269-0106

Oxford Department of Public Works
Phone: 508-987-6006
Fax: 508-987-6024

Palmer Department of Public Works
Phone: 413-283-2615
Fax: 413-283-2616

Paxton Department of Public Works
Phone: 508-753-9077
Fax: 508-753-6155

Peabody Department of Public Services
Phone: 978-536-0600
Email: tanya.capistran@peabody-ma.gov
Pothole repair hotline: 978-536-7119
Streetlight repair hotline: 978-531-5975 or online form

Pelham Department of Public Works
Phone: 413-253-5245

Pembroke Department of Public Works
Phone: 781-709-1426
Fax: 781-293-2964

Pepperell Department of Public Works Highway Division
Phone: 978-433-5735
Fax: 978-433-0312

Peru Highway Department
Phone: 413-655-8224

Petersham Highway Department
Phone: 978-724-3211

Phillipston Highway Department
Phone: 978-249-6851

Pittsfield Department of Public Works
Phone: 413-499-9330
Fax: 413-499-9418

Plainfield Highway Department
Phone: 413-634-5533

Plainville Highway Department
Phone: 508-699-2071
Fax: 508-695-1857

Plymouth Department of Public Works
Phone: 508-830-4162 x105
Fax: 508-830-4165

Plympton Department of Public Works
Highway Department Phone: 781-585-3703

Princeton Highway Department
Phone: 978-464-2120

Provincetown Highway Department
Phone: 508-487-7060
Email: dguertin@provincetown-ma.gov

Quincy Public Works Department
Phone: 617-376-1959
Email: lprendeville@ci.quincy.ma.us
Pothole repair hotline: 617-376-1914
Online general service request and repair form

Randolph Department of Public Works
Phone: 781-961-0940

Raynham Highway Department
Phone: 508-824-2718
Fax: 508-880-6608

Reading Department of Public Works
Phone: 781-942-9077
Email: jzager@ci.reading.ma.us
Online general service request form
Online street light repair form
Online bicycle unit contact form

Rehoboth Highway Department
Phone: 508-252-3912

Revere Public Works Department
Phone: 781-286-8149
Email: revere_dpw@revere.org

Richmond Department of Public Works
Phone: 413-698-3833
Fax: 413-698-2077

Rochester Highway Department
Phone: 508-763-1991
Fax: 508-763-2211

Rockland Highway Department
Phone: 781-878-0634

Rockport Department of Public Works
Phone: 978-546-3525
Fax: 978-546-3562

Rowe Highway Department
Phone: 413-339-5588
Fax: 413-337-4225

Rowley Highway Department
Phone: 978-948-2441
Fax 978-948-6081

Royalston Highway Department
Phone: 978-249-4223

Russell Highway Department
Phone: 413-862-6222

Rutland Department of Public Works
Phone: 508-886-4105
Fax: 508-886-7804

Salem Public Works Department
Phone: 978-744-3302
Email: rrennard@salem.com
Sidewalk repair form (word document)

Salisbury Department of Public Works
Phone: 978-463-0656
Fax: 978-462-7611

Sandisfield Highway Department
Phone: 413-258-4979

Sandwich Department of Public Works
Phone: 508-833-8002
Email: dpw@townofsandwich.net

Saugus Department of Public Works
Phone: 781-231-4145
Email: jattubato@saugus-ma.gov
General Online service request and repair form

Savoy Highway Department
Phone: 413-743-1286

Scituate Department of Public Works
Phone: 781-545-8731
Fax: 781-545-8704

Seekonk Department of Public Works
Phone: 508-336-7407
Fax:508-336-5829

Sharon Department of Public Works
Phone: 781-784-1525
Fax: 781-784-1508

Sheffield Highway Department
Phone: 413-229-7030
Fax: 413-229-7036

Shelburne Highway Department
Phone: 413-625-0311
Email: Highway@crocker.com

Sherborn Department of Community Maintenance and Development
Phone: 508-651-7878

Shirley Department of Public Works
Phone: 978-425-2628
Fax: 978-425-2619

Shrewsbury Highway Department
Phone: 508-841-8513
Email: jknipe@th.ci.shrewsbury.ma.us
Online streetlight repair form
Online pothole form (coming soon)

Shutesbury Highway Department
Phone: 413-259-1215

Somerset Highway Department
Phone: 508-646-2835
Fax: 508-646-2837

Somerville Public Works Department
Phone: 311 (617-666-3311 from outside Somerville)
Email: 311Updates@ci.somerville.ma.us
Online general service request form(may require registration and login)
Online pothole repair form (may require registration and login)
Online sidewalk repair form (may require registration and login)
Online repair form for decorative street lights(may require registration and login)
Online repair form for all other street lights(may require registration and login)
Online form for traffic or street light concerns(may require registration and login)

South Hadley Highway Division
Phone: 413-538-5033
Email: johndpw@comcast.net
Online service request form

Southampton Highway Department
Phone: (413)527-3666
Online general comment form

Southborough Department of Public Works
Phone: 508-485-1210
Fax: 508-229-4444

Southbridge Department of Public Works
Phone: 508-764-5403
Fax: 508-764-2237

Southwick Department of Public Works
Phone: 413-569-6772
Fax:413-569-5001

Spencer Highway Department
Phone: 508-885-7515
Fax: 508-885-9416

Springfield Department of Public Works
Phone: (413)787-6260
Pothole and traffic signal problems email: jrooney@springfieldcityhall.com
Streetlights and sidewalk problems email: ccignoli@springfieldcityhall.com
Street sign and signal hotline: 787-6210.
Online curb cut problem form(pdf)
Streetlight repair hotline: 413-781-4300
Online streetlight repair form

Sterling Department of Public Works
Phone: 978-422-6767
Fax: 978-422-0168

Town of Stockbridge
Phone: 413-298-4170

Stoneham Department of Public Works
Phone: 781-438-0760
Online contact form

Stoughton Department of Public Works
Phone: 781-344-2112

Stow Highway Department
Phone: 978-897-8071
Fax: 978-897-5682

Sturbridge Department of Public Works
Phone: 508-347-2515 / 2516
Fax: 508-347-2517

Sudbury Department of Public Works
Phone: 978-443-2209, x1221
Fax: 978-443-6128

Sunderland Highway Department
Phone: 413-665-1460

Sutton Highway Department
Phone: 508-865-8743
Fax: 508-865-9533

Swampscott Department of Public Works
Phone: 781-596-8860
Fax: 781-596-8828

Swansea Highway Department
Phone: 508-678-5615
Fax: 508-678-5655

Taunton Department of Public Works
Phone: 508-821-1431
Fax: 508-821-1437

Templeton Highway Department
Phone: 978-939-8666
Fax: 978-939-8420

Tewksbury Department of Public Works
Phone: 978-640-4440
Fax: 978-640-4445

Tisbury Department of Public Works
Phone: 508-696-4220
Fax: 508-696-4223

Tolland Department of Public Works
Phone: 413-258-4531

Topsfield Department of Public Works
Phone: 978-887-1542

Townsend Highway Department
Phone: 978-597-1712
Fax: 978-597-0726

Truro Public Works Department
Phone: 508-349-2140
Email: dpwdirector@truro-ma.gov

Waltham Consolidated Public Works Department
Phone: 781-314-3855
Email: jtashjian@city.waltham.ma.us
Traffic signal repair hotline: 781-314-3175

Wakefield Department of Public Works
Phone: 781-246-6301
Email: rstinson@wakefield.ma.us

Watertown Public Works Department
Phone: 617-972-6420
Fax: 617-972-6402
Email:dpw@watertown-ma.gov
Online Pothole Report Form here

Wellfleet Department of Public Works
Phone: 508-349-0315
Email: mark.vincent@wellfleet-ma.gov

West Springfield Department of Public Works
Phone: 413-263-3242
Online general comment form

Westfield Department of Public Works
Phone: 413-572-6226
Problem hotline: 413-572-6267
Online streetlight repair form

Westhampton Highway Department
Phone: 413-527-0136

Whately Highway Department
Phone: 413-665-2983

Wilbraham Department of Public Works
Phone: 413-596-2800 x208
Online service request form

Williamsburg Highway Department
Phone: 413-268-8405
Email: burgyhighway@verizon.net

Winthrop Department of Public Works
Phone: 617-846-1341
Email: dhickey@town.winthrop.ma.us

Woburn Public Works Department
Phone: 781-897-5980
Email: tquinn@cityofwoburn.com
Street light repair hotline: 781-897-5992

Worthington Highway Department
Phone: 413-238-5577 x122

Yarmouth Highway Department
Phone: 508-775-2516
Email: JLefter@yarmouth.ma.us

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